The IT offer is articulated in the following services, with management h24 x 365,  at customer’s premises or at Sirti Data Center:

• Network Operation Center (NOC):
•  Monitoring, operation & administration, centralized remote supervision and management 24x365 with on-site intervention if needed: 
• Networks
• Equipment 
• Systems and applications
• Preventive and corrective maintenance
• Security Operation Center (SOC):
• Security monitorin
• Incident management
• Crisis management
• Tools development and customization
• Tuning of security devices (IDS, IPS)
• Tuning of correlation rules
• DataBase Operation Center (DBOC): 
•  DB Monitoring and administration with the same procedures of the NOC (in this area Sirti is recognized "Oracle Certified Partner")
• Single Point Of Contact (SPOC):
• Single point of access that  the provider/customer can contact every time a problem is encountered; it can be a toll-free number, a dedicated mailbox, a web portal
• System & Application Management:
• Monitoring of systems and application processes considered mission-critical by the customer
• Activity Report Tracking (ART):
• Tracking of activities and events related to ordinary, scheduled and extraordinary interventions via tickets associated with the objects to be managed and with the correlated activities